Terms and Conditions


Order Acceptance Policy

 By placing the order in this website, customer acknowledges the order by giving full address and detail in accurate. All orders and requests received are subject to acceptance by Love Inspired. Love Inspired reserve the right to reject order without providing reason. In the event of rejection by Love Inspired, full payment will be refunded in full via the payment method used to place order in this website.

Cancellation Policy

 With valid reason, we accept cancellation for flower and gift order with at least one day advance notice. Full payment will be refunded via the payment method used in ordering in our website. 

Cancellation for balloon printing, custom or personalized service required for balloon and Event Set Up order are not acceptable. As personalization and factory production might be in progress already, therefore we don’t accept any cancellation. No changes to be made after visual confirmation received. In the event of cancellation of balloon printing, personalized service required for balloon and Event Set Up order, payment made will not be refunded. 


Delivery Orders

We provide same day delivery for flower and balloon with confirmation order by payment before 2pm within Klang Valley which is KL and part of Selangor. Orders enter after 2pm should be deliver the next day according to the date and time slot selected by customer in the Check Out. 

For Event Set Up which is require our team to work on site, it is important to order with appointment days in advance to secure our working schedule slot. Do speak to us to confirm the timing available. 

 Love Inspired provide free installation and dismantling of event set up such as frame, backdrop, props etc. Our team will install the decoration or backdrop order and dismantling it after the event. During the event, customer is responsible to keep all materials in good condition and it should be as its quality upon receiving when our team dismantling and collect back the set up material. 

Avoid unnecessary time waste, do confirm the time of your event and we shall arrange dismantling right after the event. 


Standard basic balloon arch, balloon pillar, balloon drops etc are sold as it is. No collection or dismantling by us required after the event. Customer should dispose the item if required. 

Do take note that Balloon Printing service require around 10-14 days non peak season, for bulk quantity might take up to 21 working days. It is suggested to plan in advance and place your order way early to avoid unnecessary stress. 


Changes Of Order

We are always ready to assist you in planning your event and pledge to serve. If you like to make any changes of the order, please contact us directly through call or whatsapp 012-6900 439

For balloon printing and custom or personalized service required for balloon are not acceptable. As personalization and factory production might in progress, we don’t accept any cancellation. No changes are allowed after visual confirmation is made. 


Product and Substitution Policy

All products and services are subject to availability. In the event of shortage of material, flower supply, balloon supply and whatever goods required in the order, Love Inspired reserve the right to substitute a product with similar, equivalent value or higher and quantity as replacement without prior notice. We will do our best to provide the best quality of our product and service to you. 


For special request like changing the wrapper colour, flower colour, balloon colour and etc, customers are most welcome to speak to our friendly customer service. 


 All payment through our website under payment gateway supported by Ozopay. Just like iPay88, SenangPay. Ozopay is a licensed payment gateway service created by Merchantrade Asia, Malaysia’s largest fintech company to support merchants or businesses who are navigating the highly competitive e-Commerce landscape. All transaction detail in this website is fully protected. 

 We accept all kind of Visa Card, Master Card from Local Bank or Overseas, local bank online transfer, most of eWallets such as Touch ‘n Go eWallet, Boost, Alipay, Wechat Pay (RMB), Shopeepay. 

 We never store or have any access to your credit card, debit card, banking or even eWallet detai. 


Prices and Additional Charges

All products price as stated in our website, flower and balloon free delivery included. Except Event Set Up, Transport and Set Up fee to be applied. 


Delivery policy

Flower deliveries can be done on Mondays to Sundays.

Timed deliveries are not available.

We pledge to deliver orders according to the date and time slot selected by customer. However, Love Inspired cannot be held responsible if order arrives late due to any circumstances beyond our control example traffic condition, weather condition etc. 

Customers are welcome to arrange self pick up personally, by friend or use Grab service with advance notice. We are gladly accept self pick up request and a voucher will be given to you for your next purchase. 


Return and Refunds Policy

To be eligible for returns and refunds, you should report your case within 1 hour upon receiving your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. 

Do take note that we do not accept any complaint if balloon is burst or shrink after receiving of the order. No balloon shop can guarantee for any balloon to burst or not. However, we pledge to give all orders in its best condition upon delivery. 

Customer is fully responsible to handle and care of your items after receiving the orders. 

To submit your claims, kindly provide us your order number, pictures of the defective product, and valid reason. The return or refund subject to our approval. 


Contact number

Customer should provide us correct contact number for both sender and receiver or person in charge. We might contact customer, receiver or person in charge for verification and delivery issues. It is important that the detail including contact number, delivery address and contact are accurate. 

 Do have peace of mind that these details (address, etc) are private and will be hidden after the order is completed. Love Inspired respect the privacy, these detail will be safe with us. 

Contact Us


Should you need to speak with us or arrange self pick up, please feel free to contact us 


Love Inspired (SA0597840-X)